Northline Logistics
Northline Dispatch: Field ops console for regional fleets
A dispatch console that helps regional fleet managers assign jobs, track status, and keep drivers aligned without spreadsheet handoffs.
Logistics
Challenge
Problem space
Regional fleet teams relied on spreadsheets and chat for daily dispatch. Status drifted between office and field.
Business impact
Missed updates, duplicate assignments, and slow morning briefings when the board was unclear.
Solution direction
A single web console with role-based views, reliable status events, and integrations that do not replace their existing GPS hardware.
Solution
We built a shared dispatch board with live job status, driver assignment, and role-based views for ops and drivers—connected to their existing GPS and CRM tools.
What we shipped
- Priority dispatch board
- Driver assignment and reassignment
- Live job status timeline
- Role-based views
- CRM note sync
Architecture
Event-friendly ops core: jobs and assignments as first-class records, status changes as append-only events, thin integration adapters for GPS and CRM.
Dispatcher Web Console -> API -> Auth / roles -> Jobs & assignments store -> Status event stream -> GPS + CRM adapters
Product surface
Dispatch board, job detail, driver queue, and manager reports.
Application services
Assignment rules, status transitions, notification hooks.
Integrations
Read-only GPS positions and CRM note sync with clear failure states.
Engineering challenges
Keeping status trustworthy
Friction
Conflicting updates from drivers and office staff.
Solution
Explicit status machine with actor + timestamp on every change, and conflict-safe last-write rules for notes.
Integrations without lock-in
Friction
GPS vendor APIs varied by region.
Solution
Adapter interface per feed so swapping a vendor does not rewrite the core job model.
Outcomes
Morning briefing
- Before
- Spreadsheet + radio reconciliation
- After
- Single board with live status
- Impact
- Dispatchers start the day from one source of truth
Field notes
- Before
- Scattered chat threads
- After
- Notes attached to the job record
- Impact
- Drivers and office see the same context
Technology
Product
- Next.js
- TypeScript
Backend
- Node.js
- PostgreSQL
- Redis
Cloud
- AWS
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